You basically give them your whole life. Information about where you live, who your parents are, your full name, and even your picture. LL has no right to request this! It’s outrageous that no legal action has been taken so far, and they’re being allowed to do this for years.

Thanks for digging up the info.

“…posting conversation logs, or sharing conversation logs without consent are all prohibited in Second Life and on the Second Life Forums.”

That’s a bit vague, isn’t it? I may interpret that as not being able to share conversation logs within the Second Life game or on their own forums, but since it doesn’t say that I cannot share the logs outside of Second Life (by posting them somewhere on the Web, for example), I can do whatever I want so long as I’m not doing it inside the game or on their forums. Confused? Me, too. That’s what happens when corporations write vague terms. I also disagree that a conversation with a Linden Lab employee is protected information, especially when you are asking them about a support issue, which is what this is.

Bottom Line: Linden Lab claims far too much power over its customers. I’d like to see some of their terms challenged in a court room. There’s a difference between legal and wishful thinking.

\Sharing personal information about a fellow Resident –including gender, religion, age, marital status, race, sexual preference, and real-world location beyond what is provided by the Resident in the First Life page of their Resident profile is a violation of that Resident’s privacy. Remotely monitoring conversations, posting conversation logs, or sharing conversation logs without consent are all prohibited in Second Life and on the Second Life Forums.\

Now I conclude the following here:
- This regulation concerns with Residents vs. eachother, not LL employees
- Live Support is not mentioned here – am I allowed to post that log?

1.) I would love to see where you have agreed, in the SL Terms of Service, to not post IM conversations that you’ve had with Linden Lab employees. If we are not required, in the TOS, to get their permission then there is nothing that they can do if you post a conversation with them on the Web. In fact, I don’t think that an IM conversation meets the typical “reasonable expectation” of privacy. And chat on the public chat channel certainly does not meet any reasonable assumption of privacy.

2.) I looked in the TOS (scanned it briefly) and did not find anything that says you cannot post chat conversations to the Web. If this is true, the most they can do is kindly ask that you refrain from posting the conversation and hope that you respect their wishes. Frankly, I believe that you can do as you wish and that you do not need their permission. If you haven’t signed an NDA (which they could include in the TOS if they wish), you are not breaking any laws or SL rules.

3.) What does Linden Lab have to hide? If an employee had a conversation with you, did not ask that you sign an NDA first, but wishes to keep the conversation confidential, (a) why did they have the conversation in the first place and (b) what are they hiding from the rest of us that they are willing to share with you? It sounds like this employee told you something that he/she was not supposed to reveal to the public.